Telephone Skills That Satisfy Customers

$14.95

They’ve been around since 1876. They’re on every wall, desk and pocket in your life now. It’s easy to take he phone for granted. But with all the

millions that companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment on the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers. Telephone Skills That Satisfy Customers covers the basic of customer service excellence and demonstrates how to achieve it on the phone every day. You’ll learn how to:

  • Keep a positive attitude
  • Answer the telephone brilliantly
  • Ask the right questions, listen effectively, and add value
  • Handle moments of truth
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Product Description

They’ve been around since 1876. They’re on every wall, desk and pocket in your life now. It’s easy to take he phone for granted. But with all the

millions that companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment on the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers. Telephone Skills That Satisfy Customers covers the basic of customer service excellence and demonstrates how to achieve it on the phone every day. You’ll learn how to:

  • Keep a positive attitude
  • Answer the telephone brilliantly
  • Ask the right questions, listen effectively, and add value
  • Handle moments of truth

Additional Information

Size

X-Small, Small, Medium, Large, X-Large

Colors

Comes in Earth Tone Grey

Material

CoolMax Cotton/Polyester Blend

Other

Printed Internal Label Detail

Weight

N/A

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