Designing a SuperSTAR Customer Experience eBook

$9.99 

This eBook is a collection of resources, demonstrating principles and action steps that will positively impact the customer experience. It’s organized into four sections: Assess the Situation, Plan for Improvement, Lead Effectively and Execute Brilliantly. These four crucial categories strategically establish a customer experience framework that directly and tangibly addresses activities for improvement. In it you will learn:

  • How to Know If You Are Customer Focused
  • 10 Reasons Companies Fail to Improve Their Service
  • 5 Ways to Quantify the Quality of Your Service
  • 4 Keys to Improving Management Effectiveness
  • Four Fast Ways to WOW Your Customers
  • How to Identify Your Ideal Customer Experience
  • Why Leaders Believe in Change-And Resist It
  • How to Achieve Continuous Improvement in Performance Gains
  • Customer Experience Management: Creating Operational Plans That Work
  • Understanding the Bottom line to Improving Your Customer Experience
  • 4 Dynamic Steps for Improving Service
  • How to Improve Sales by Increasing the Customer Experience
  • The Top 10 Things Employees Want From Their Boss That Are Essential to Service Improvement
  • Coaching for Excellent Execution
  • The 5 Cultural Habits of Service Leaders, and much much more!
Add to Cart

Product Description

This eBook is a collection of resources, demonstrating principles and action steps that will positively impact the customer experience. It’s organized into four sections: Assess the Situation, Plan for Improvement, Lead Effectively and Execute Brilliantly. These four crucial categories strategically establish a customer experience framework that directly and tangibly addresses activities for improvement. In it you will learn:

  • How to Know If You Are Customer Focused
  • 10 Reasons Companies Fail to Improve Their Service
  • 5 Ways to Quantify the Quality of Your Service
  • 4 Keys to Improving Management Effectiveness
  • Four Fast Ways to WOW Your Customers
  • How to Identify Your Ideal Customer Experience
  • Why Leaders Believe in Change-And Resist It
  • How to Achieve Continuous Improvement in Performance Gains
  • Customer Experience Management: Creating Operational Plans That Work
  • Understanding the Bottom line to Improving Your Customer Experience
  • 4 Dynamic Steps for Improving Service
  • How to Improve Sales by Increasing the Customer Experience
  • The Top 10 Things Employees Want From Their Boss That Are Essential to Service Improvement
  • Coaching for Excellent Execution
  • The 5 Cultural Habits of Service Leaders, and much much more!
Add to Cart

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